Uh-oh! It’s a browser warning! Our programmers have discovered a problem with how Internet Explorer manages Popplet accounts.
To make sure all of your work is being saved, please use a browser alternative other than Internet Explorer until we update this blog post with further details or follow us on Twitter to stay up to date.
We have discovered that Internet Explorer (IE) has a tendency to randomly log Popplet users out of their accounts when using the Popplet web app. When this occurs, there is no warning message to the user that there account has been logged out.
As a result, it is possible to continue creating a Popplet on-screen but this is not being saved to our data servers. When you next log in to Popplet you discover your valuable work has not been saved.
PLEASE! Use Firefox, Chrome or Safari browsers until further notice.
At present, we are installing new alerts to let users know of this problem and we will be introducing error messages to the web app so that you know each step of the way whether your popplet creations are being saved.
If you have any problems with missing popplets, please email us with the following information:
- The email address of the account you use when logging in to Popplet
- The URL address of any popplets that you need to check
- What browser you are using (preferably with details of which version of the browser).
Everyone from Team Popplet sends our apologies for this problem at present. We understand that many schools are only able to use Internet Explorer. We are proud that Popplet is regularly used as one of the most popular classroom apps but recommend that if your school insists on using Internet Explorer, then teachers should avoid lesson plans that rely on our web app for the bulk of classroom activities. We also suggest waiting to use Popplet in assessment tasks until we can resolve this problem. (In the meantime, we encourage you to share your other thoughts about using Popplet at school in our survey.)
We want you to rely on Popplet for your collaboration, education and creative projects and that means alerting you to any problems with our app as we discover them. Please use an alternative browser to Internet Explorer until this problem is resolved. We will update this blog post as soon as we know more.